From customer care, to the technicians, to the sales staff, we have had excellent service. Furnace problems quickly diagnosed and fixed. Great information and scheduling from the customer care staff. Bills sent in a format that works for our business. Recommend this company with no reservation. Very glad we opted for Direct Energy in Calgary. Thank you all.
Technician Serge L.was surprisingly conversational and amiable compared to any of the other technicians who have serviced our furnace in the past nine years. He was obviously competent and extraordinarily thorough in his work. He virtually dismantled most of the core of the furnace ... inspecting everything ... and performed functions which I had never witnessed by technicians previously ... and I had watched them all.It was an absolute treat for me to observe someone perform his work with such mastery and competence ... it was obvious to me, as well, that Serge enjoyed his work. It is my belief that this talented young man should be teaching his skill set to other technicians ... Direct Energy would be an enriched company with Serge's talent replicated among others in the team.Excellent work Serge.
Service for the replacement of our blower motor on our furnace was excellent. The tech got to our place in good time, analyzed the issue quickly, went back to Calgary to pick to the replacement motor and returned to install the new motor. He explained the situation beforehand and did the install within a very reasonable amount of time. Would definitely call on them again in the event of any unforeseeable furnace issues.
So very impressed by the service. Serge was clearly a repair expert, and he was also professional and thorough. I'm sure being called out on Christmas Day is not very fun, yet he was friendly with a clear dedication to providing excellent customer service. Thanks so much!
Mack did an excellent job for us. He was knowledgeable and very professional. He was able to identify the issue with our on-demand water heater and then successfully fixed the problem for us. It was a pleasure dealing with Mack.
Excellent service and care for our furnace and hot water heater. I would not be without the service contract. Not only peace of mind but repairs and maintenance is top notch.Last night our furnace stopped working and in a very short time it was repaired and because of the maintenance plan no cost to us.Thanks
From the first step into my home to him leaving he gave us exceptional service. He went over and beyond with some helpful tips and advice on my furnace, humidifier and other home improvements. Very friendly and knowledgeable. Thanks direct Energy, I feel confident in choosing your company amongst the rest.
This might have been the greatest home services call I have ever had. The technician dispatched to us, Surge, was absolutely phenomenal; he was polite/attentive/patient/helpful and got the job done quickly and correctly, all while explaining what had happened and what he was doing. After completing the work, he went through a couple points of preventative maintenance and upkeep that I should keep an eye on, that I wasn’t previously aware of. He then helped me through the paperwork and ended up saving me some money that night by referring me to the D.E. maintenance plan, which has also provided some peace of mind to me, making sure my two small children have a warm home to sleep in throughout the winter.
Technician phoned on the scheduled day and arrived within 20 minutes. She quickly started making observations then doing the testing of the furnace components. Seemed very thorough and moved from wire to wire. She made comments on the good condition of the furnace and then recommended a duct cleaning. Very satisfied with this service.
I was very impressed with the quick, efficient service provided by your technician Shyla R. Her tune up of our furnace and servicing of the water heater was very thorough. The furnace sounds very smooth and quiet. Good Job!
While my furnace was repaired eventually, Direct Energy was not forthright with regard to the nature of the problem and how long it will take to fix. The first repair person came around noon but he didn't have his tool box and said he will get his tools and the part. He left but left a tool and a couple switches by the furnace. He never returned. After I had called 3 times requesting update on the situation a different repair person came around 4.45 pm and he was quick to say "Oh it's not too cold" though we've not had heat for close to 48 hours and the internal temperature was at 15 degrees. This person said the issue was not as diagnosed by the previous Direct Energy repair person. He also said that he wished he had not taken the call. Every time I called to request an update, I had to give my name, address, contact phone to the call center operator though I had called previously and there should have been a record of my call. Even though I gave my mobile number as the contact on each occasion and it's likely that my number would have been visible to the call center operator, Direct Energy called me back on my landline! It was one of the most frustrating experiences considering the seriousness of the matter. I felt Direct Energy personnel I had to deal with were short on professionalism and lacked the level of expertise that would be expected.
I am very pleased with the products and service I get from DirectEnergy Home Services. I purchased my furnace, hot water heater and air conditioner through DirectEnergy a number of years ago and have had no trouble with any of the units. The annual maintenance is done with excellent service technicians who are experienced and knowledgeable with my units. It's also nice to see the same technician (Serge) arrive for the maintenance as he is familiar with my equipment. I highly recommend them!
I think almost 180.00 for someone to flip a light switch ( summer fan ) to the off position is ridiculous. The guy that came was nice, but informing me about a different brand of filter and a bit more information hardly warrants that kind of gouging.I was told when I called that if it was only the fan switch to turn off that I would only be charged $129.00, I feel I was lied to by direct energy and will ho elsewhere for future service.**** since I left this review, I was contacted and very pleased with the customer service I received, everything was dealt with in a professional and very courteous manner, I woul reccomend this company
I have had a Protection Plan for almost 30 Years with this company (in Ontario and Alberta) for my hot water heater and furnace. In my experience all employees have been very responsive, polite and efficient. I’ve found their technicians are very knowledgeable and courteous and always keep me informed on when they will arrive. Our latest technician, Serge, was extremely pleasant, thorough and helpful.
Direct Energy makes it easy to ensure my furnace is ready for the winter season by having there maintenance plan. Serge from Direct Energy checked my furnace and humidifier to ensure it was working in top notch order. If you're lucky to get Serge you'll enjoy him as he is very thorough.
Serge the technician was fab. Fast, efficient, knowledgeable, friendly, & flexible to my schedule. I had a regular annual service, and a part replaced a few days later, when it came in on order. Very happy with the service & price. Highly recommend.
Serge did excellent work on our furnace to insure everything is in good working order and running well, he replaced furnace and humidifierfilters supplied by me. He performed is work in a very professional manner. thank you Serge